
Frequently Asked Questions ?
Frequently Asked Questions ?
Access a range of resources and support to help you with Wi-Fi access, your student email, passwords, software and more.
Q1. what is my Password.
As a PSC student you will use two platforms during your time here.
your student emails via Office 365 and your courses content via MiPlace.
your default password for both platforms is " PSC!@#$5 " you will need to reset your password on your first login
If you are having Issue logging in please lodge a Ticket with IT
Q2. How do i reset my password
Your Office 365 password can be reset using
To reset your MiPlace password, please use the 'Ticketing System and add your student number and full name to your ticket. I.T. will reply via the system and will reset your password to the default password – see Q1.
Q3. What/Where is the PSC Portal Page
Q4. Where/What is MiPlace
MiPlace can be found on the PSC Portal page
Q5. Where/What is Office 365
Your Office 365/Student email account is set up for you by PSC - this account will provide you with access to all of the Microsoft apps e.g. Word, Excel, Teams, PowerPoint and Outlook.
There is a quick link to Student email on the PSC Portal page.
Q6. Hard Drive
We can investigate any hard drive issues you have by using the DiskWarrior program, which repairs failed hard drives. If you have already tried repairing your hard drive using this program, and it hasn’t worked, please take your hard drive to a data recovery specialist.
We recommend Technetics Data Recovery:
Address: Level 2/200 Gladstone Street, South Melbourne VIC 3205
Hours: Open 9:00am ⋅ Closes 5:30 pm
Phone: 1300 880 636
https://www.techneticsdata.com.au/
Q7. Zoom Issues
If you are trying to join a Zoom class but are unable to please email your tutor as they have access to your Zoom meeting ID or call Reception and they can contact your tutor for you.
Q8. Hardware
Whilst students may experience issues with their computers whilst they are on campus, most issues will need to be resolved by visiting the store that you purchased your computer from as the store will need to repair the unit.
Whilst I.T. can advise you of where to go to get your computer fixed, they are unable to fix broken units.
Q9. Adobe
Whilst we can assist with I.T. issues, we are unable to assist with account or billing issues. For help with these matters, please contact Adobe’s online tech support. For I.T. issues, please bring your device to the I.T. office to investigate.
For app issues on your laptop, please bring it to the IT office and we can investigate.
Q10. Student WIFI
If you experience any WIFI issues when you are using your own computer on campus, please bring your device to the I.T. office to investigate.
If this Q & A page hasn’t answered your question, please submit a ticket in our support system and we will respond within 1 – 2 business days

If You are Stuck Anywhere We Are With You for Any Help !
if these Q&A page is not able to help you can submit a tick to our support system and we will get back to you within 1/2 business days