--- title: IT most asked question --- [![PSC Creative College Icon](https://explore.psc.edu.au/hubfs/raw_assets/public/PhotographyStudiesCollege_June2023/Images/psc-logo.svg "PSC Creative College Icon")](https://psc.edu.au/?hsLang=en-au) [Portal](https://psc.edu.au/my-psc?hsLang=en-au) Courses [tel:+61396823191](tel:+61396823191) [Search](https://explore.psc.edu.au/hs-search-results?hsLang=en-au) [Login](https://psc.edu.au/my-psc?hsLang=en-au) - - [Courses](https://psc.edu.au/courses) - [Full Time Courses](https://psc.edu.au/courses/full-time-courses) - [Part Time Courses](https://psc.edu.au/courses/part-time-courses-1.html) - [Short Courses](https://psc.edu.au/courses/short-courses) - [Online Courses](https://psc.edu.au/courses/online-courses-1) - [Workshops & Tours](https://psc.edu.au/courses/workshops-and-tours-1) - - [Study With Us](https://psc.edu.au/study-with-us) - [Facilities](https://psc.edu.au/study-with-us/facilities) - [Student Experience](https://psc.edu.au/study-with-us/student-experience) - [Your Future Career](https://psc.edu.au/study-with-us/your-future-career) - [Partnerships](https://psc.edu.au/study-with-us/partnerships) - [International Students](https://psc.edu.au/study-with-us/international-students) - [Career Advisors](https://psc.edu.au/study-with-us/career-advisors) - [Year 12 Information Hub](https://psc.edu.au/study-with-us/updates-for-secondary-school-students) - [Student Support](https://psc.edu.au/study-with-us/student-support-01) - [Support with Fees](https://psc.edu.au/study-with-us/support-with-fees) - - [What's On](https://blog.psc.edu.au/blog/) - [PSC Captured Gallery](https://psc.edu.au/captured-gallery) - [Upcoming Events](https://blog.psc.edu.au/blog/topic/event) - [Latest News](https://blog.psc.edu.au/blog/topic/news) - [Latest Blogs](https://blog.psc.edu.au/blog/) - [In the Press](https://blog.psc.edu.au/blog/topic/in-the-press) - [Scholarship](https://blog.psc.edu.au/blog/topic/scholarship) - - [Shop](https://psc-shop.square.site/) - [Workshops & Tours](https://psc-shop.square.site/shop/workshops-tours/2?page=1&limit=60&sort_by=category_order&sort_order=asc) - 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[Contact Us](https://psc.edu.au/about-us/contact-us) - [Research, Scholarship and Engagement](https://psc.edu.au/about-us/research-scholarship-and-engagement) - [Accreditation and Governance](https://psc.edu.au/about-us/accreditation-and-governance) - [Policies](https://psc.edu.au/about-us/policies) - [Acknowledgement of Country](https://psc.edu.au/about-us/acknowledgement-of-country) - - [Courses](https://psc.edu.au/courses) - [Full Time Courses](https://psc.edu.au/courses/full-time-courses) - [Bachelor of Photography and Digital Imaging](https://psc.edu.au/courses/full-time-courses/details/2/bachelor-of-photography) - [Diploma of Photography](https://psc.edu.au/full-time-courses/details/diploma-of-photography) - [Diploma of Digital Imaging](https://psc.edu.au/full-time-courses/details/diploma-of-digital-imaging) - [Diploma of Screen Media](https://psc.edu.au/full-time-courses/details/diploma-of-screen-media) - [Undergraduate Certificate of Screen Media](https://psc.edu.au/full-time-courses/details/undergraduate-certificate-of-screen-media) - [Undergraduate Certificate of Photography](https://psc.edu.au/courses/full-time-courses/details/43/undergraduate-certificate-of-photography) - [Undergraduate Certificate of Digital Imaging](https://psc.edu.au/courses/full-time-courses/details/53/undergraduate-certificate-of-digital-imaging) - [Master of Arts Photography](https://psc.edu.au/courses/full-time-courses/details/1/master-of-arts-photography) - [Part Time Courses](https://psc.edu.au/courses/part-time-courses-1.html) - [Creative Photography Certificate](https://psc.edu.au/part-time-courses/details/12/creative-photography-certificate) - [Pro Photography Certificate](https://psc.edu.au/part-time-courses/details/13/pro-photography-certificate) - [Short Courses](https://psc.edu.au/courses/short-courses) - [Creative Photography Certificate](https://psc.edu.au/part-time-courses/details/12/creative-photography-certificate) - [Pro Photography Certificate](https://psc.edu.au/part-time-courses/details/13/pro-photography-certificate) - [Lighting and Studio Photography](https://psc.edu.au/courses/short-courses/details/65/lighting-and-studio-photography-module-3.html) - [AI Assisted Photo Art Creation](https://psc.edu.au/courses/short-courses/details/70/ai-assisted-photo-art-creation.html) - [Advanced Video Production](https://psc.edu.au/courses/short-courses/advanced-video-production) - [Online Courses](https://psc.edu.au/courses/online-courses-1) - [Creative Photography Certificate](https://psc.edu.au/part-time-courses/details/12/creative-photography-certificate) - [Pro Photography Certificate](https://psc.edu.au/part-time-courses/details/13/pro-photography-certificate) - [Lightroom Essential Skills](https://psc.edu.au/online-courses/details/7/lightroom-essential-skills) - [Workshops & Tours](https://psc.edu.au/courses/workshops-and-tours-1) - [Introduction to Drone Photography Workshop](https://psc.edu.au/workshops-and-tours/introduction-to-drone-photography-video) - [Location Lighting and Photographing People Workshop](https://psc.edu.au/workshops-and-tours/location-lighting-photography-people-workshop) - [Advanced Creative Studio](https://psc.edu.au/workshops-and-tours/details/60/advanced-creative-studio.html) - - [Study With Us](https://psc.edu.au/study-with-us) - [Facilities](https://psc.edu.au/study-with-us/facilities) - [Student Experience](https://psc.edu.au/study-with-us/student-experience) - [Your Future Career](https://psc.edu.au/study-with-us/your-future-career) - [Partnerships](https://psc.edu.au/study-with-us/partnerships) - [International Students](https://psc.edu.au/study-with-us/international-students) - [Career Advisors](https://psc.edu.au/study-with-us/career-advisors) - [Year 12 Information Hub](https://psc.edu.au/study-with-us/updates-for-secondary-school-students) - [Student Support](https://psc.edu.au/study-with-us/student-support-01) - [Support with Fees](https://psc.edu.au/study-with-us/support-with-fees) - - [What's On](https://blog.psc.edu.au/blog/) - [PSC Captured Gallery](https://psc.edu.au/captured-gallery) - [Upcoming Events](https://blog.psc.edu.au/blog/topic/event) - [Latest News](https://blog.psc.edu.au/blog/topic/news) - [Latest Blogs](https://blog.psc.edu.au/blog/) - [In the Press](https://blog.psc.edu.au/blog/topic/in-the-press) - [Scholarship](https://blog.psc.edu.au/blog/topic/scholarship) - - [Shop](https://psc-shop.square.site/) - [Workshops & Tours](https://psc-shop.square.site/shop/workshops-tours/2?page=1&limit=60&sort_by=category_order&sort_order=asc) - [Part Time Courses](https://psc-shop.square.site/shop/part-time-courses/6?page=1&limit=60&sort_by=category_order&sort_order=asc) - [Online Courses](https://psc-shop.square.site/shop/online-courses/7?page=1&limit=60&sort_by=category_order&sort_order=asc) - [Course Books](https://psc-shop.square.site/shop/course-books/4?page=1&limit=60&sort_by=category_order&sort_order=asc) - [Equipment](https://psc-shop.square.site/shop/equipment/5?page=1&limit=60&sort_by=category_order&sort_order=asc) - - [About Us](https://psc.edu.au/about-us) - [Who We Are](https://psc.edu.au/about-us/who-we-are) - [FAQs](https://psc.edu.au/about-us/faqs) - [Alumni Showcase](https://psc.edu.au/about-us/alumni-showcase) - [Student Showcase](https://psc.edu.au/about-us/student-showcase) - [Industry Awards](https://psc.edu.au/about-us/awards) - [Work with us](https://psc.edu.au/about-us/work-with-us) - [Our Lecturers](https://psc.edu.au/about-us/our-lecturers) - [Our Staff](https://psc.edu.au/about-us/our-staff) - [Book a College Tour](https://psc.edu.au/about-us/contact-us#summary) - [Contact Us](https://psc.edu.au/about-us/contact-us) - [Research, Scholarship and Engagement](https://psc.edu.au/about-us/research-scholarship-and-engagement) - [Accreditation and Governance](https://psc.edu.au/about-us/accreditation-and-governance) - [Policies](https://psc.edu.au/about-us/policies) - [Acknowledgement of Country](https://psc.edu.au/about-us/acknowledgement-of-country) Photography Studies College, 37-47 Thistlethwaite Street, South Melbourne, Victoria 3205 Australia [+61 (03) 9682 3191](tel:+61396823191) [info@psc.edu.au](mailto:info@psc.edu.au) - - [Full Time Courses](https://psc.edu.au/courses/full-time-courses) - [Bachelor of Photography and Digital Imaging](https://psc.edu.au/courses/full-time-courses/details/2/bachelor-of-photography) - [Bachelor of Screen Media](https://psc.edu.au/full-time-courses/details/bachelor-of-screen-media) - [Diploma of Photography](https://psc.edu.au/full-time-courses/details/diploma-of-photography) - [Diploma of Screen Media](https://psc.edu.au/full-time-courses/details/diploma-of-screen-media) - [Diploma of Digital Imaging](https://psc.edu.au/full-time-courses/details/diploma-of-digital-imaging) - [Undergraduate Certificate of Screen Media](https://psc.edu.au/full-time-courses/details/undergraduate-certificate-of-screen-media) - [Undergraduate Certificate of Photography](https://psc.edu.au/courses/full-time-courses/details/43/undergraduate-certificate-of-photography) - [Undergraduate Certificate of Digital Imaging](https://psc.edu.au/courses/full-time-courses/details/53/undergraduate-certificate-of-digital-imaging) - [Master of Arts Photography](https://psc.edu.au/courses/full-time-courses/details/1/master-of-arts-photography) - - [Part Time Courses](https://psc.edu.au/courses/part-time-courses-1.html) - [Creative Photography Certificate](https://psc.edu.au/part-time-courses/details/12/creative-photography-certificate) - [Pro Photography Certificate](https://psc.edu.au/part-time-courses/details/13/pro-photography-certificate) - - [Short Courses](https://psc.edu.au/courses/short-courses) - [Creative Photography Certificate](https://psc.edu.au/part-time-courses/details/12/creative-photography-certificate) - [Pro Photography Certificate](https://psc.edu.au/part-time-courses/details/13/pro-photography-certificate) - [Lighting and Studio Photography](https://psc.edu.au/courses/short-courses/details/65/lighting-and-studio-photography-module-3.html) - [AI Assisted Photo Art Creation](https://psc.edu.au/courses/short-courses/details/70/ai-assisted-photo-art-creation.html) - [Advanced Video Production](https://psc.edu.au/courses/short-courses/advanced-video-production) - - [Online Courses](https://psc.edu.au/courses/online-courses-1) - [Creative Photography Certificate](https://psc.edu.au/part-time-courses/details/12/creative-photography-certificate) - [Pro Photography Certificate](https://psc.edu.au/part-time-courses/details/13/pro-photography-certificate) - [Lightroom Essential Skills](https://psc.edu.au/online-courses/details/7/lightroom-essential-skills) - [Creative Photoshop Skills](https://psc.edu.au/online-courses/details/6/creative-photoshop-skills) - - [Workshops & Tours](https://psc.edu.au/courses/workshops-and-tours-1) - [Introduction to Drone Photography Workshop](https://psc.edu.au/workshops-and-tours/introduction-to-drone-photography-video) - [Location Lighting and Photographing People Workshop](https://psc.edu.au/workshops-and-tours/location-lighting-photography-people-workshop) - [Advanced Creative Studio](https://psc.edu.au/workshops-and-tours/details/60/advanced-creative-studio.html) Photography Studies College, 37-47 Thistlethwaite Street, South Melbourne, Victoria 3205 Australia [+61 (03) 9682 3191](tel:+61396823191) [info@psc.edu.au](mailto:info@psc.edu.au) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. Go ![Contact Banner](https://explore.psc.edu.au/hubfs/raw_assets/public/Matter/images/faq-banner.jpg) # Frequently Asked Questions ?   ## Frequently Asked Questions ? Access a range of resources and support to help you with Wi-Fi access, your student email, passwords, software and more. #### Q1. what is my Password. As a PSC student you will use two platforms during your time here. your student emails via [Office 365](https://login.microsoftonline.com/common/oauth2/v2.0/authorize?client_id=4765445b-32c6-49b0-83e6-1d93765276ca&redirect_uri=https%3A%2F%2Fwww.office.com%2Flandingv2&response_type=code%20id_token&scope=openid%20profile%20https%3A%2F%2Fwww.office.com%2Fv2%2FOfficeHome.All&response_mode=form_post&nonce=638617854933487337.YTE2ZDQzNTctM2QxMi00N2NkLTk5NDEtYjQyMDlmYTEwYWEyMTk2NzE1ZjgtNWY3Yy00OGQ0LTllMDAtNWFiODkwNTY2NTY1&ui_locales=en-US&mkt=en-US&client-request-id=2b4d6827-d74b-4cf7-a68d-f790d385960e&state=RbodpI-T_KpsIxu2BgPjyVX9lVA6FwoiXeJ_58fJqd8YE60vUqGmSEsiNDssXNJCAdbg3Vm2vs0hORwtn3uw9ay57eY4DNAc1ejJo9evAoSAsqTUMBAVcMolRn78VscN98rPcr4ELzay9P_g5sq2QZw1wbHcMomNwkZFccWLkXGogONFrvodQo4BB5ghdKGEKzNY_nXMioiB4m4hIcY_nr2YbhD31PcnzKxyCF68lSNASthzAhpK4_uRq0-ePtwMVjgFY7kIEJl_xSIrai2lQg&x-client-SKU=ID_NET8_0&x-client-ver=7.5.1.0) and your courses content via [MiPlace](https://psc.trainingvc.com.au/). your default password for both platforms is " PSC!@#$5 " you will need to reset your password on your first login If you are having Issue logging in please lodge a [Ticket with IT](https://photographystudiescollege.supportsystem.com/index.php) #### Q2. How do i reset my password Your Office 365 password can be reset using ['forgot password'](https://passwordreset.microsoftonline.com/?ru=https%3a%2f%2flogin.microsoftonline.com%2fcommon%2freprocess%3fctx%3drQQIARAAhdI7jNt0HAfwOLnk7iLgohahIpYbGBAlieNnfFIlnMRxHmf7kjhxnMWKHSd-_xM_4tgSG0IsSIXhhg4MSAjpJsSEeIjCeFPnE0MHWDoghBDqUKkEmCuWn74_fb_jp3hIVtBKrQK_nUMq8NmbGEngGIarZRTRiDJGqXC5jupEubag0H2FkIQ2928VS7ub736c_nDc-f6nb_88-jTfuYJOjTBcB2fVahzHFbBcmppe0YBbdebewvRWW-RrCHoEQZ9kby8izQ5AtH53HWgVfRFV5tGDbF73ymzjKhsQaB3HSRypkyhMkWgdIyuCJGO8uIr5lA5lcYxwIxgWWo51Lhr2rGWHAsskPNIzhNbQFNieNZNkfCYOcM7thjNraHLJfi8O4HNxlcqSHMopk3DszJ1ZDYtnOfQmeyLQUWgg_xzgm6n-R_Z4CXxXWYMgfJB7mO0Kjm7AiTya9gE1sIaSOpzRvrkO7Xqc9iZED6MknNiuQ9BANMycscRi1RMmS8lFeRvsZI4nldoYxzb-ZNFuiUtutOFFhNiRRsLj8RzfBX00IMa0NghsP5EUBluhtJs2mnJ3FnPKOKlvQC2N2GS8K6vTLueKiXLeiqYroK-cYY102Y4x9pugm57LIU4H4WQVCr6JtP1Oc7cFgAKoGds6vitvsXkkSQYBKHV77l-MI0vBuhi19G2Tndca3oRLLTOi-wpjqjWjEzv8mlfgtqhQ8oRuUgm66dqqXg-wMTZsNFR1xzB23B_Cq6bC-F67TEwWvmZckLpqajYbYmkzKqfSVe71F_DYIl_lCvvgAu86R4K17pmL07UPlqajv4jUFqkK_34d4OoV2nEeHUBPDl47Oizl7kCnmbdehfNnR0fF0smdw9PM0wPos_xe7HvPts8_vtQan18eyH999EbmOl_tbGoXTrvFu6HnCR7GjPCeB5PBJGG4uxtHTrFRwFs0bbXc4B5yVrtfgO4XCteF425L4RmxrsC_F6APDzPfHP-v_ZuXbheLkak4QJs7enDrP-0PX848feXn93_59YPLL37rPDl5RyQHkdqHORPZjK3laip5PLdn6QAnHrp3vTnXaLNbhAbtnnzvy1LmcSnzNw2&mkt=en-GB&hosted=0&device_platform=macOS&username=ducksoup%40psc.edu.au) To reset your MiPlace password, please use the ['Ticketing System](https://photographystudiescollege.supportsystem.com/open.php) and add your student number and full name to your ticket. I.T. will reply via the system and will reset your password to the default password – see Q1. #### Q3. What/Where is the PSC Portal Page PSC Portal Page "My PSC" is a quick access guide to all student learning system. To access the PSC Portal Page, click on the person icon on the top right hand side of the screen – see icon below [![](https://explore.psc.edu.au/hs-fs/hubfs/Screenshot%202024-07-09%20at%2010-52-02%E2%80%AFAM-png.png?width=93&height=59&name=Screenshot%202024-07-09%20at%2010-52-02%E2%80%AFAM-png.png)](https://psc.edu.au/my-psc?hsLang=en-au)   #### Q4. Where/What is MiPlace MiPlace is your student learning system - it hosts all of your class information and resources. MiPlace can be found on the PSC Portal page    [Log into MiPlace](https://psc.trainingvc.com.au) [Download the IOS app](https://apps.apple.com/au/app/moodle/id633359593) [Download the Android app](https://play.google.com/store/apps/details?id=com.moodle.moodlemobile&hl=en_AU&gl=US)       #### Q5. Where/What is Office 365 Your Office 365/Student email account is set up for you by PSC - this account will provide you with access to all of the Microsoft apps e.g. Word, Excel, Teams, PowerPoint and Outlook. There is a quick link to Student email on the PSC Portal page. #### Q6. Hard Drive We can investigate any hard drive issues you have by using the DiskWarrior program, which repairs failed hard drives. If you have already tried repairing your hard drive using this program, and it hasn’t worked, please take your hard drive to a data recovery specialist. We recommend [Technetics Data Recovery](https://www.techneticsdata.com.au/): [Address](https://www.google.com/search?client=firefox-b-d&sca_esv=3434a8317eb1478a&sxsrf=ADLYWIIZlwhmMnSkOkrRko0LIu0wp6qfCA:1720159904767&q=technetics+data+recovery+pty+ltd+address&ludocid=10172971288120418385&sa=X&ved=2ahUKEwiEl9KAn4-HAxWBS2wGHbhaCRAQ6BN6BAgaEAI): Level 2/200 Gladstone Street, South Melbourne VIC 3205 [Hours](https://www.google.com/search?client=firefox-b-d&sca_esv=3434a8317eb1478a&sxsrf=ADLYWIIZlwhmMnSkOkrRko0LIu0wp6qfCA:1720159904767&q=technetics+data+recovery+pty+ltd+hours&ludocid=10172971288120418385&sa=X&ved=2ahUKEwiEl9KAn4-HAxWBS2wGHbhaCRAQ6BN6BAgdEAI): Open 9:00am ⋅ Closes 5:30 pm Phone: [1300 880 636](https://www.google.com/search?q=technetics+data+recovery&client=firefox-b-d&sca_esv=3434a8317eb1478a&sxsrf=ADLYWIIzRDK3QTZcrNWh4mrK0tdkV_mrKA%3A1720159889594&ei=kY6HZsP1I7OcseMPu7SZwAQ&gs_ssp=eJzj4tFP1zc0TE5Lzi2uSjNgtFI1qDBLTDEzM08ztTRKTjK3sDS3MqiwSDFKSTQ3T041Skw0MzA19JIoSU3OyEstyUwuVkhJLElUKEpNzi9LLaoEAKfUGOo&oq=technetics+&gs_lp=Egxnd3Mtd2l6LXNlcnAiC3RlY2huZXRpY3MgKgIIADITEC4YgAQYFBjHARiHAhiOBRivATITEC4YgAQYQxjHARiKBRiOBRivATIFEAAYgAQyBRAAGIAEMgUQABiABDIFEAAYgAQyBRAAGIAEMgsQLhiABBjHARivATIFEAAYgAQyEBAuGIAEGNEDGBQYhwIYxwEyIhAuGIAEGBQYxwEYhwIYjgUYrwEYlwUY3AQY3gQY4ATYAQJImBFQRVhFcAF4AZABAJgBrQGgAa0BqgEDMC4xuAEByAEA-AEBmAICoALJAcICChAAGLADGNYEGEfCAg0QABiABBiwAxhDGIoFwgIZEC4YgAQYsAMY0QMYQxjHARjIAxiKBdgBAZgDAIgGAZAGDLoGBAgBGAi6BgYIAhABGBSSBwMxLjGgB_AQ&sclient=gws-wiz-serp) [https://www.techneticsdata.com.au/](https://www.techneticsdata.com.au/)   #### Q7. Zoom Issues If you are trying to join a Zoom class but are unable to please email your tutor as they have access to your Zoom meeting ID or call Reception and they can contact your tutor for you.   #### Q8. Hardware Whilst students may experience issues with their computers whilst they are on campus, most issues will need to be resolved by visiting the store that you purchased your computer from as the store will need to repair the unit. Whilst I.T. can advise you of where to go to get your computer fixed, they are unable to fix broken units. #### Q9. Adobe Whilst we can assist with I.T. issues, we are unable to assist with account or billing issues. For help with these matters, please contact Adobe’s online tech support. For I.T. issues, please bring your device to the I.T. office to investigate. For app issues on your laptop, please bring it to the IT office and we can investigate. #### Q10. Student WIFI If you experience any WIFI issues when you are using your own computer on campus, please bring your device to the I.T. office to investigate. 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